So I just walked in from the mailbox, checked the rest of my mail then called the number on the magazine to ask to be removed from whatever distribution list mailed me the catalog. After waiting on the line for about 20 mins someone finally picked up. A woman in a very noisy call center asked how she could help me. I explained the issue. She asked me for my name, phone number and address. I avoided giving her my phone number for a couple mins then decided it might be smart because she may need it in case we get disconnected and it also might help her find my “account”. After giving her the information she repeated 3 or 4 times she asked if I could hold, I said yes each time wondering why she continued to ask. Eventually she asked a final time and the phone went silent. I thought “NO WAY, did she just hang up on me?”. I waited a few seconds for the hope that she just put me on hold. Eventually my phone started making the off the hook noise and now I am pissed. Hence why you are seeing this article!

I just sent a description of the experience as a complaint via their webpage with a link to this site. Lets see how they respond.

Two complaints. One, do not mail any more catalogs to xxxx xxxxxxxxxx xxxxxxxx, Charleston SC xxxxx. This is a residential address and the catalog fills my entire mailbox. Send no more.

Second, I just called to make this same request via your 800 number. I gave your rep my phone number and after 20 mins she hung up on me. She had my phone number and did not reply. Please respond. I will be publishing this experience and your response on my blog http://supportreview.wordpress.com/ which averages around 3-4 visits a day. Thank you.

Update 12/30/09: I just received yet another catalog . I called 800.915.4624 to complain. They told me to send an email to mailoptout@officedepot.com with my Customer ID#, input my address and request to no longer receive catalogs. Jesus H. Christ.

I will eventually post the chat that I just had with bluehost support once my server returns online.  During the chat I was informed that 1.  There is no outage calendar,  2.  There is no notification, 3.  There is no way to display an outage message as opposed to no response.  I informed the support personnel I would do my best to share my displeasure with Matt Heaton and see if anything can be done to improve outage support.

Update:  Chat from yesterday’s support session via online chat

Jake [12:45:52 AM]: Hello and Welcome to our real-time chat. I am

answering more then one chat session at once so please be patient.

How can I help you today?

Zane [12:45:52 AM]: boxXXX.bluehost.com down?

Jake [12:46:01 AM]: Whats the main domain on the account?

Zane [12:46:47 AM]: xxxxxxxxxxxxxx.com

Jake [12:47:07 AM]: Thank You… please be patient and i will look into

the it for you.

Zane [12:47:15 AM]: ty

Jake [12:48:05 AM]: Currently we are performing an operating system

upgrade on your server..

This will accomplish a few issues, Like….

Faster service

more stable operation

and of course.. keeping up with the ever growing IT world.

However, There is No estimated time of compilation

We apologize for the inconvenience

If you are unable to access your account after about 3 hour please feel

free to contact us again for an update. Again we appreciate your

patience and apologize for any inconvenience this may have caused you.

Zane [12:49:14 AM]: ok, do you guys have a calendar or schedule of

maintenance that I can check when this occures?

Jake [12:49:55 AM]: No.

[12:50:12 AM]: Sorry

Zane [12:50:54 AM]: Is there any way to have an outage page show?

Jake [12:52:03 AM]: No, cause you can’t even get access tot he account

from point to point.

Zane [12:52:57 AM]: but you could forward to another server while

it is down

Jake [12:53:48 AM]: No, we dont offer this.

Zane [12:55:07 AM]: This is unfortunate. I will see if there is

anything I can do about changing the way you guys handle outages. Thank

you.

Jake [12:55:34 AM]: Thank you for contacting our Live Chat. If you have

additional questions, many answers can be found through our

Knowledgebase. If you have other issues arise please let us know.

Remember our World Class Support is just a click away!

Have a nice day! Jake.

Update:

After reviewing my emails from bluehost.com I found an email 7/30/09 stating.

In the next 72 hours we will be upgrading the server xxxxneighborhood.com is hosted on from CentOS 4.7 to 5.3. We expect for the upgrade to take approximately 1.5 – 2 hours to complete. Most users will not be impacted by this upgrade, however several key items will be updated:

Unfortunately the current outage is not within the 72 hour warning.

Now, onto the Scam.

Using SimpleFilings.com’s LLC registration I found a form.  After filling out this form I found an option to submit for $50.  At the time I didn’t know any better so it sounded ok.  After filling in banking information and clicking submit I immediately found a screen informing me that I had been charged $178.  I immediately responded by emailing TaxID@SimpleFilings.com the following email.

During the creation of my submission I selected the $50 option to file my claim.  I was then charged $178.  This is not what I agreed to pay.  Please contact me immediately at

<snip my phone number & order details>

The next day I received a response.

Good Morning Zane –

I’m afraid you misunderstood the selections available to you. Our minimum price for obtaining an EIN on our customer’s behalf is $128.00  After the initial Standard Service of $128, you have the option of selecting Expedited Service (24 hour return after receiving the signature form) for an additional $50, or Same Day Service after receiving the signature form for an additional $99.  These services are only available after the minimum standard service of $128.00.  Beings as your order is already completed and a number has been assigned effective immidiately I have requested that you be given a 50% discount on your order. Once the finance department has completed the refudn transaction they will send you the confirmation via email.  Have a great da and please let us know if you have any additional questions.

Fine.  $89.  Not $50 but better then $178.  I respond with.

Good deal.  Thank you for your quick reply.

Everything was ok.  I got my EIN number via email and I could move forward starting my business.

Then this email came.

Greetings,

Thank you for contacting us.  As requested, your order has been canceled.  A refund less our 50% processing fee has been issued for your order.  When you initially completed your application, you were required to check a box agreeing to our terms and conditions on the information submission page, or the site would not have allowed you to continue to our payment page.  A copy of that agreement, the returns and refunds section of our legal disclaimer and details of your refund are below.

REQUIRED AGREEMENT BEFORE SUBMITTING APPLICATION:

REQUIRED:  By clicking this checkbox, I agree to submit my information to this website.  I agree that filling out these fields acts as a signature agreeing to the Terms of Use linked from this page.  I hereby authorize Hermeris Inc. as a third party designee to submit my SS-4 form to the IRS, receive my EIN, and answer questions on my behalf.

LIMITED MONEY BACK GUARANTEE
We are proud to offer our limited Money Back Guarantee. This offer is subject to the terms and conditions set forth herein depending upon the particular service requested. Essentially, as long as you cancel your order before our work is completed we will refund your money less a fee for services already rendered. The specific details of this guarantee are as follows for each service.
a. EIN Obtaining Service
Where an SS4 form has been prepared by Hermeris and provided to you for your signature, we will refund your total payment less a fifty dollar ($50.00) document processing fee, as long as the signed document has not yet been received by Hermeris for filing. Once we receive your signed document there will be no refund granted, although, if we receive your request to stop the filing before we have submitted it to the IRS, the filing may still be cancelled.
b. DBA Registration Service and LLC/Corporation Formation Service
Where Hermeris has begun processing the order but not yet completed document preparation, we will refund your total payment less a fifty dollar ($50.00) document processing fee. Where Hermeris has completed document preparation but has not yet obtained your signature (or has not yet submitted the filing if your signature is not required) we will refund your total payment less a one hundred dollar ($100.00) document processing fee. Once we receive your signed documents and/or submit your filing to the appropriate government entity, there will be no refund granted, although, if we receive your request to stop the filing before we have submitted it to the appropriate government entity, the filing may still be cancelled.
c. All Services
Under no circumstances will there be any refund of any filing fees, publication fees or shipping fees incurred by Hermeris in relation to any assignment. There are no refunds for any assignment related to the contract template, toll-free forwarding, domain name registration, website development, or website hosting services.
Hermeris reserves the right to alter, change, amend or delete fees at its sole option. Hermeris further reserves the right to institute new services and charge fees in association with the provision of such new services as it deems appropriate. Hermeris reserves the right to offer subsequent promotional rates which may or may not be more favorable than the terms under which you entered this agreement. Any such periodic special rates shall not effect the then existing rights and responsibilities of each party.
Payment of Fees – Hermeris accepts payment by credit card (Visa, MasterCard, Discover, American Express), and by personal check, cashiers check, electronic check, money order, and PayPal. In addition, Hermeris may from time to time allow additional forms of payment however the offering of a particular form of payment does not obligate Hermeris to continue to offer that form of payment in the future. The current list of payment options will be displayed during the order process. If you have any questions concerning the current available payment options, you may email us at support@hermeris.com.
REFUND DETAILS:
You have sent a partial refund to Zane.

Refunded 50% of order.
———————————–
Payment Details
———————————–

* Buyer: Zane

* Buyer’s Email:
* Original Transaction Date: Aug. 21, 2008
* Original Transaction ID: xxxxxxxxxxxxxxxxxx

—————————————————————-
Refund Details
—————————————————————-
* Refund Amount: $89.00 USD
* Refund Transaction ID: xxxxxxxxxxxxxxxxxxxxxx

WTF?

Ok.  Time to do some research.

Start with the Better Business Bureau.  I find via google (I guess we take the good with the bad) that the company behind SimpleFilings.com is Hermeris inc.  Check out there Better Business Bureau report.  Unsatisfactory.  Expected.

Next I check out Google a little longer.

http://www.ripoffreport.com/reports/0/346/RipOff0346543.htm
http://www.ripoffreport.com/reports/0/268/RipOff0268613.htm

Now were talking.

Time for my response.

I recently looked up your company on the Better Business Bureau’s webpage.

http://kansascity.app.bbb.org/report/99140919

Rating:  Unsatisfactory

Name:                  Hermeris inc.
Phone:                 (866) 659-5241
Address:              4049 Pennsylvania, suite 100
Kansas city, – 64111
Website:              www.hermeris.com
File Open Date:                 April 2008
TOB Classification:           Internet Advertising & Marketing Services
BBB Accreditation:           This company is not a BBB Accredited business.

I also found out that I am able to file as an LLC online with irs.gov.

Knowing these two things has made me very angry.  If you do not file my form at the $89.00 you have charged me I will begin taking immediate action on your company with the BBB AND the Federal Trade Commission.  I will file a complaint showing that your company is doing fraudulent business and is guilty of identity theft (who knows what a fraudulent company like yours is doing with my information.  I have already found evidence that you sell this data to advertisement firms).  This will in effect bring a Federal investigation of your corporation which I believe is due.  Finally I will also join the folks on ripoffreport.com and warn the American public of your fraudulent nature.

http://www.ripoffreport.com/reports/0/346/RipOff0346543.htm

http://www.ripoffreport.com/reports/0/268/RipOff0268613.htm

Hermeris Inc has 48 hours to comply.

After sending this email I called the IRS and found that my LLC submission was in fact submitted.  This leaves me nothing to do attack the Scammers.  Please spread the word and help notify everyone that forming an LLC is free.  Also help by notifying Google.com that supporting Scammers through Ad Sense is not acceptable.  If Google.com wants to keep there name clean they need to support the consumers, not the Scammers.

Update:

Letter sent to Google Adwords Support

I recently used google to attempt to find information on filing an LLC.  Not only did Google not fwd me to irs.gov but Google promoted a scam artist using ad words to the front page.

I wrote a full review about what happened to me on my blog here :

http://supportreview.wordpress.com/2008/08/25/simplefilingscom-scam/

I will be submitting a complaint against google with the Better Business Bureau if I do not receive some notice from Google that indicates that they are working to remove simplefilings.com and other similar scam artists from Google AdWords.  If Google continues to Peddle these scam artists online I will make sure the Google brand reflects the dirt they push.

I also left a message with Google New York

http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=95809

Name:
GOOGLE INC.
Address:
76 9th Avenue, 4th Floor
New York, NY 10011
View Location Map

Principal:
Eric Schmidt, Chairman and Chief Executive Officer
Phone Number:
(212) 565-0000
Additional Phone Numbers:
(650) 253-0000
(650) 253-0001

Fax Number:
(212) 565-0001
Website:
www.google.com
Type of Business:
Internet Services, Internet Marketing Services

To whom it may concern,

Last month I tried to use your online bill pay system to pay my bill (account xxxxxx-xx-x) using my checking account.  After submitting my checking information I received a payment confirmation screen.  Last Friday I received a letter “Re: Non-Sufficient Funds (NSF) Check of: $94.56”.  This confused me because I have never had under $94.56 in my bank account since I have been in my new residence.  After calling my bank I discovered that no request for payment was received by my bank.  Eventually after signing back online I was able to identify that the problem was a missing 3 in the account number.  I have fixed this issue and paid the $94.56 and the $35.00 penalty fee (I was directed by phone support to pay in full and place a request for refund in an email online).  During this payment I noticed your payment system is missing several standard online payment safeguards that would have avoided this issue in the first place and I request a refund of $35.00 because of your failure to have these in place.  In particular you guys could simply have  a dual entry field for both routing number and account number.  This is where the user has to enter in the same number twice and checks to make sure both numbers are correct.  This will catch 99.99% of all user entry errors.  A final solution would be for you to verify payments online before accepting payment from an incorrect account number.  Every other online merchant that I have ever used has this in place.

If you fail to refund my $35.00 I will immediately begin taking action against Charleston Water System by filing a complaint with the Better Business Bureau.  Due to your “Unsatisfactory” rating with the Better Business Bureau I expect this threat doesn’t frighten you much.

http://columbia.bbb.org/WWWRoot/Report.aspx?site=48&bbb=0663&firm=34003431

Therefore if you continue to refuse to refund the $35.00 I have paid in penalty I will look into starting a class action lawsuit against Charleston Water System.  From the reaction I got from phone support the online payment issue seems to be an issue you guys are familiar with and it sounds like you are benefiting from your defunct payment system.  I highly recommend you refund my $35.00 and look to improve your online payment system.

I expect a response via email or phone from upper management to discuss this issue.

If anyone has been charged a penalty fee for this same issue please leave a comment and I will get back to you.

Update:

Charleston Water System I have been contacted and refunded the penalty charge.

Good Afternoon Zane,

We did have a seven day waiting period to verify account information but did away with it due to the abundance of customer complaints we received. I do want to apologize that your initial request to have the $35.00 fee waived wasn’t honored. I will be glad to remove this fee. Your next billing statement will reflect this adjustment.  Please feel free to contact me should you require additional assistance.

Thanks for writing and have a great evening.

Tamme’ Nathan
Contact Center Coordinator
Phone (843)727-6800  Fax (843)579-6688
nathanti@charlestoncpw.com

Clean Water For Life!

I responded with

Good deal,  thank you Tamme

If you would like assistance setting up the dual entry method I would be glad to help.  A simple javascript would do it.  There is no reason not to have this and it would most likely remove all such entry errors.  If you would like me to explain to whoever created your site I would be happy to do so.

The way it works is the user enters the routing number and account number twice

EG:

Routing Number: <user input field>
Please Re-Enter Routing Number: <user input field>

Account Number: <user input field>
Please Re-Enter Account Number: <user input field>

If the user enters two different values for either the script would say “Error, your entries do not match.  Please try again”.

This will catch all “Fat Finger” errors where the user either missed a number or mis-keyed the numbers on their keyboard.  I am very surprised to see your site does not have this as it is pretty much standard on all financial transactions where Routing Numbers & Account Numbers are requested since there are so many numbers which increases the chance for error.

Thank you for your support & refund.

]]> http://supportreview.wordpress.com/2008/08/25/charleston-water-system-online-payment/feed/ 0 supportreview http://supportreview.wordpress.com/2008/06/25/the-good/ http://supportreview.wordpress.com/2008/06/25/the-good/#comments Wed, 25 Jun 2008 03:45:54 +0000 Zane http://supportreview.wordpress.com/?p=4 ]]> I thought it would be appropriate to post a good review of Comcast support.

Today I tried to watch my usual Tuesday “The Office” hour and found the HD so choppy that it was unwatchable.  Thankfully we use Netflix and were able to watch the episodes online.  After watching the show I decided to try to call Comcast.  After two attempts going straight to a message that they are unable to take my call (does Comcast even offer phone support anymore) I went online.  This experiance went well and was very timely.  I joined the chat room at #10 in the queue.

user Zane has entered room

Zane(Tue Jun 24 2008 23:13:14 GMT-0400 (Eastern Daylight Time))>
Many cable channels are fuzzy.  Many digital HD channels are extreamly choppy

analyst Kris has entered room

Kris(Tue Jun 24 2008 23:20:13 GMT-0400 (Eastern Daylight Time))>
Hello Zane, Thank you for contacting Comcast Live Chat Support. My name is Kris. Please give me one moment to review your information.

Kris(Tue Jun 24 2008 23:20:14 GMT-0400 (Eastern Daylight Time))>
I will be happy to assist you with your questions today.

Kris(Tue Jun 24 2008 23:20:19 GMT-0400 (Eastern Daylight Time))>
I apologize for the inconvenience, I can understand your frustration.

Kris(Tue Jun 24 2008 23:20:20 GMT-0400 (Eastern Daylight Time))>
Please give me a minute while I pull up your account.
Zane(Tue Jun 24 2008 23:21:51 GMT-0400 (Eastern Daylight Time))>
ok

Kris(Tue Jun 24 2008 23:21:28 GMT-0400 (Eastern Daylight Time))>
May I know your account number please?

Zane(Tue Jun 24 2008 23:22:26 GMT-0400 (Eastern Daylight Time))>
xxxxxxxxxxxxx

Zane(Tue Jun 24 2008 23:23:08 GMT-0400 (Eastern Daylight Time))>
Does Comcast know their telephone support is completely nonfunctional

Kris(Tue Jun 24 2008 23:22:59 GMT-0400 (Eastern Daylight Time))>
I will report that issue.
Kris(Tue Jun 24 2008 23:23:01 GMT-0400 (Eastern Daylight Time))>
I apologize for the inconvenience, I can understand your frustration.

Kris(Tue Jun 24 2008 23:23:09 GMT-0400 (Eastern Daylight Time))>
Can you please check to make sure that all of your cable connections are tight please? If you also have a splitter, please check it as well.

Zane(Tue Jun 24 2008 23:23:37 GMT-0400 (Eastern Daylight Time))>
thank you

Zane(Tue Jun 24 2008 23:25:34 GMT-0400 (Eastern Daylight Time))>
Are you still looking up my account?

Kris(Tue Jun 24 2008 23:25:18 GMT-0400 (Eastern Daylight Time))>
I got it.

Kris(Tue Jun 24 2008 23:25:21 GMT-0400 (Eastern Daylight Time))>
v4.

Kris(Tue Jun 24 2008 23:25:24 GMT-0400 (Eastern Daylight Time))>
For identification, could you please verify the last 4 digits of the Social Security Number listed on the account?

Zane(Tue Jun 24 2008 23:26:01 GMT-0400 (Eastern Daylight Time))>
xxxx

Kris(Tue Jun 24 2008 23:25:41 GMT-0400 (Eastern Daylight Time))>
Thank you!

Kris(Tue Jun 24 2008 23:25:55 GMT-0400 (Eastern Daylight Time))>
Can you please take a moment and unplug the box from your power source for 30 seconds then plug it back in?

Zane(Tue Jun 24 2008 23:26:54 GMT-0400 (Eastern Daylight Time))>
Sure.  My box is downstairs so you may want to tell me the next couple steps so I can do as many as possible before returning

Zane(Tue Jun 24 2008 23:27:09 GMT-0400 (Eastern Daylight Time))>
brb

Kris(Tue Jun 24 2008 23:27:00 GMT-0400 (Eastern Daylight Time))>
No problem.

I accidentally knock the internet offline while unplugging the cable box
analyst Kris has left room
user Zane has left room
analyst Kris has entered room
user Zane has entered room

I run upstairs to check to see if I have to start over again (Doh!).  OMG, I don’t !  Sweet!
Kris(Tue Jun 24 2008 23:29:19 GMT-0400 (Eastern Daylight Time))>
Still the same issues?

Zane(Tue Jun 24 2008 23:29:57 GMT-0400 (Eastern Daylight Time))>
Yes

Kris(Tue Jun 24 2008 23:29:39 GMT-0400 (Eastern Daylight Time))>
Please make sure that the box is turned on.

Kris(Tue Jun 24 2008 23:29:43 GMT-0400 (Eastern Daylight Time))>
send a hit signal.

Zane(Tue Jun 24 2008 23:30:11 GMT-0400 (Eastern Daylight Time))>
I knocked off the internet

Zane(Tue Jun 24 2008 23:30:19 GMT-0400 (Eastern Daylight Time))>
ok, one sec

Kris(Tue Jun 24 2008 23:30:50 GMT-0400 (Eastern Daylight Time))>
I will now send a hit signal.

Kris(Tue Jun 24 2008 23:32:12 GMT-0400 (Eastern Daylight Time))>
I have sent a signal to your digital box. Can you please check to see if this has resolved your issue?

Zane(Tue Jun 24 2008 23:34:37 GMT-0400 (Eastern Daylight Time))>
That seemed to fix it

Zane(Tue Jun 24 2008 23:34:55 GMT-0400 (Eastern Daylight Time))>
Thank you for your support

Kris(Tue Jun 24 2008 23:34:37 GMT-0400 (Eastern Daylight Time))>
You are welcome.

Kris(Tue Jun 24 2008 23:34:39 GMT-0400 (Eastern Daylight Time))>
Is there anything else I could assist you with today?

Zane(Tue Jun 24 2008 23:35:16 GMT-0400 (Eastern Daylight Time))>
No.  Thank you.

Well Done Comcast!  This post is your reward for good support!  Keep it up!

 Step 1:  Call 1-800-Comcast

Dialed 1-800-Comcast.  Select English.  Select change account or services.  After a few rings I am disconnected.  Not going to try that one again.

Step 2:  Try online support.

Opened http://www.comcast.com/Corporate/Customers/contactus/ContactUs.html

Selected Live Chat.  After a few failed recommendations I open a chat (this one was unfortunately not captured for your entertainment.  I closed it before I started this blog.  In summary, after 30 mins of telling the technician details about me and my account the technician fwd me to http://www.comcast.com/move .  I filled out all forms and found that this section put me in line to chat with another technician.  Place in line, 30.  I tried to explain how asinine this was that I would be placed back in line to talk to a technician but eventually sensed the communication capabilities of the technician at hand was limited.

I close said chat window and wait an hour for the new technician to arrive.  This conversation flows as follows…

user Zane has entered room

Zane(Tue May 27 11:11:21 EDT 2008)>Order Information

analyst Emerjoy has entered room

Emerjoy(Tue May 27 11:47:32 EDT 2008)>Hello Zane, Thank you for contacting Comcast Live Chat Support. My name is Emerjoy. Please give me one moment to review your information.

Emerjoy(Tue May 27 11:47:34 EDT 2008)>Welcome to the online chat portion of the Comcast Transfer of Service order system.  Let me take a few moments to confirm the serviceability of your new address.  Please feel free to ask any questions you might have as we work through this process.

Zane(Tue May 27 11:48:06 EDT 2008)>Hello

Emerjoy(Tue May 27 11:48:39 EDT 2008)>Hello Zane, how are you today?

Zane(Tue May 27 11:48:41 EDT 2008)>Good

Zane(Tue May 27 11:48:44 EDT 2008)>so how does it look?

Emerjoy(Tue May 27 11:49:25 EDT 2008)>Your new address is serviceable Zane, we can proceed with the transfer process.  In order to do so, I must verify security on your existing account.  Can you please give me the account number or the last 4 digits of the account holder’s SSN?

Zane(Tue May 27 11:49:35 EDT 2008)>xxxx

Emerjoy(Tue May 27 11:49:42 EDT 2008)>Thank you. I understand you are interested in transferring Digital Package; High-Speed Internet to your new address. Is this correct xx Xxxxxxx,xxxxx?

Zane(Tue May 27 11:50:32 EDT 2008)>yes

Emerjoy(Tue May 27 11:50:46 EDT 2008)>Please provide the nearest Cross intersection to your new home, so that the installer will have an easier time of finding your residence and we can ensure a punctual appointment. Thank you.

Zane(Tue May 27 11:51:19 EDT 2008)>Xxxxx and Xxxxxxxx

Emerjoy(Tue May 27 11:51:27 EDT 2008)>The technician may call approximately 15 minutes before arrival to your installation appointment. Please note that in the event that the technician does not receive an answer, the appointment may not be honoured. Is this the telephone number you would like the technician to call xxx-xxx-xxxx?

Zane(Tue May 27 11:51:37 EDT 2008)>no

Zane(Tue May 27 11:51:43 EDT 2008)>xxx-xxx-xxxx

Zane(Tue May 27 11:52:04 EDT 2008)>xxx-xxx-xxxx is my house phone number and I am not sure they will successfully transfer the phone in time

Zane(Tue May 27 11:52:25 EDT 2008)>I need to have the transfer done on the 21st as My wife and I work from home and need internet Monday

Zane(Tue May 27 11:52:47 EDT 2008)>is that a problem

Emerjoy(Tue May 27 11:53:01 EDT 2008)>I apologize, but we ask that you chat back with us closer to your move date.  The schedule has not yet been updated on our online chat system and we are not able to view available time slots for disconnection and installation as of yet.

Zane(Tue May 27 11:53:26 EDT 2008)>That is unacceptable

Zane(Tue May 27 11:53:32 EDT 2008)>I waited almost an hour for this chat

Zane(Tue May 27 11:53:52 EDT 2008)>You are to contact your manager and figure out how to schedule me for the 21st of June

Zane(Tue May 27 11:53:55 EDT 2008)>I am not doing this again

Emerjoy(Tue May 27 11:54:47 EDT 2008)>I do apologize Zane.  You can contact 1800COMCAST or visit a Local Comcast Office and they will be able to process your transfer immediately.  The Online Chat system does not offer us the flexibility to view schedules that far ahead in time.

Zane(Tue May 27 11:54:57 EDT 2008)>if you expect to type anything but ok please have your manager call me at xxx-xxx-xxxx immediatly

Zane(Tue May 27 11:55:07 EDT 2008)>ok,  have your manager call me

Zane(Tue May 27 11:55:14 EDT 2008)>I called 1800 comcast and it is down

Zane(Tue May 27 11:55:32 EDT 2008)>I chatted with a tech who forwarded me to comcast.com/move which forwarded me to you

Zane(Tue May 27 11:55:40 EDT 2008)>and I am not doing this again

Zane(Tue May 27 11:55:57 EDT 2008)>so you will lose me as a customer if you do not have you manager call me right now

Emerjoy(Tue May 27 11:56:07 EDT 2008)>Let me see if a supervisor is available to take a chat.

Zane(Tue May 27 11:56:12 EDT 2008)>thank you

Zane(Tue May 27 11:59:14 EDT 2008)>What is the ETA?

(about 30 mins past.  during this time http://upportreview.wordpress.com is born)

Zane(Tue May 27 12:08:15 EDT 2008)>FYI,  While I am waiting I am creating a blog to review you and your companies response to this request.  http://supportreview.wordpress.com/

Zane(Tue May 27 12:08:29 EDT 2008)>Everything from here on out is being recorded and is being published.

Zane(Tue May 27 12:08:41 EDT 2008)>I urge you to hurry up

Zane(Tue May 27 12:08:52 EDT 2008)>I am writing

Emerjoy(Tue May 27 12:09:15 EDT 2008)>I’m going to need you to be patient with me while I transfer our chat to a supervisor.  Both accounts are also being reviewed.

Emerjoy(Tue May 27 12:12:10 EDT 2008)>Please wait, while the problem is escalated to another analyst

analyst Eric has entered room

Eric(Tue May 27 12:12:25 EDT 2008)>Hello, my name is Eric and I’m the supervisor on duty at the moment.  I understand that you have questions regarding the disconnection and reconnection process, is that correct?

analyst Emerjoy has left room

Zane(Tue May 27 12:12:44 EDT 2008)>Hello

Zane(Tue May 27 12:12:55 EDT 2008)>are you there

Eric(Tue May 27 12:13:12 EDT 2008)>Yes, I am, Zane.

Zane(Tue May 27 12:13:38 EDT 2008)>can you call

Zane(Tue May 27 12:13:41 EDT 2008)>xxx-xxx-xxxx

Eric(Tue May 27 12:15:30 EDT 2008)>I’m afraid I’m not able to contact you by phone, as this is a chat center.  I sincerely apologize for the inconvenience associated with this process, however due to the inavailability of local scheduling slots, it’s not possible for us to schedule a disconnection and reconnection for you at this time at the national level through chat.  By visiting a local Comcast center in person, you may be able to have an arrangement made for a manual setup, but it cannot be setup through chat at the national level.  My apologies again for any inconvenience this delay may have caused.

Zane(Tue May 27 12:15:41 EDT 2008)>Epic Failure

Chat closed.

To be continued.  I have had enough Comcast for the day.